Faculty Services and Student Services troubleshooting

What is my username & password? (Please select appropriate link below)
I am a student
I am a member of staff
I am a former student

Where can I get help?

What do I do if I have forgotten my password? (Please select appropriate link below)
I am a student
I am a member of staff
I am a former student


What is my username & password?

Students:
The username you should use is your ISS username as shown on your student ID card (see below).
The password you should use is your current ISS password. This is the same login that you use for Webmail and ISS cluster PCs. [Return to login page]
Image of Student ID card with ISS username highlighted.

Staff:
Your username is your ISS account details (sometimes referred to as your Active Directory or DS Account) which will have been issued to you if you have ever completed an ISS application for a computer username (yellow form).

This is the same login that you use for Outlook, mStor, VPN and the ISS Wireless network. [Return to login page]

The admin domain holds accounts for staff who work for central administration departments and information systems. These staff should prefix their username with admin\

To find out if you have an ISS account, please contact your Departmental User Rep or ISS Helpdesk. Application forms for an ISS Computer Username are available from ISS Helpdesk.

Former students:
You will login into the system using your student ID number (see image of ID card above for example of student no.).

If you have forgotten your password, Go to the 'Forgotten password' page.
[Return to login page]


Where can I get help?

You get 5 attempts to login before your account is locked. This will unlock after 30 minutes.
If you still need assistance, please contact the ISS Helpdesk, Tel: 0113 343 3333, Email: helpdesk@leeds.ac.uk. [Return to login page]


What do I do if I have forgotten my password?

Students:

Contact the ISS Helpdesk, Tel: 0113 343 3333, Email: helpdesk@leeds.ac.uk.

If you wish to speak to staff in person, please take your university ID card with you.
The main campus helpdesk is located on level 10, Edward Boyle Library (access through Red Route).
[Return to login page]

Staff:
Contact your departmental User Rep for your username and default password.
If you have changed your password you will need to contact ISS Helpdesk, Tel: 0113 343 3333, Email: helpdesk@leeds.ac.uk.

If you wish to speak to staff in person, please take your university ID card with you.
The main campus helpdesk is located on level 10, Edward Boyle Library (access through Red Route).
[Return to login page]

Former students:
Go to the 'Forgotten password' page.
[Return to login page]


Faculty Services glossary of terms

ISS helpdesk

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